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ServiceNow Certified Implementation Specialist - Project Portfolio Management CIS-PPM Exam Questions

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Question #1 (Topic: demo questions)

A customer requires five (5) teamspaces to support different departments. What should you do?

A.
Enable the teamspace property.
B.
Contact the Account Representative to activate the teamspaces.
C.
Activate via each teamspace plugin.
D.
Use UI Policies and Business Rules to enable teamspaces.
Correct Answer: C
Explanation:

In ServiceNow, Teamspaces are enabled through specific plugins, and each teamspace functionality is activated via its corresponding plugin rather than a single global property or manual configuration. Since the customer needs multiple teamspaces for different departments, the correct approach is to activate the required teamspace plugins, which then allows those spaces to be configured and used independently for each department.
Question #2 (Topic: demo questions)

When creating a resource plan within a demand, how are the default dates on a resource plan determined?

A.
From demand start date and due date
B.
Resource plan(s) cannot be created from demand
C.
Using demand created date
D.
From portfolio date a is right
Correct Answer: A
Explanation:

When a resource plan is created from a demand in ServiceNow, the system automatically sets the default planning window using the Demand Start Date and Demand Due Date. These dates define the expected timeframe for the work, so the resource plan inherits them to ensure alignment between demand scheduling and resource allocation. This helps in accurately planning capacity and staffing based on the demand lifecycle.
Question #3 (Topic: demo questions)

If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning
Workbench by navigating to which of the following? (Choose two.)

A.
Project module
B.
Program Workbench
C.
Portfolio Planning related link
D.
Portfolio Planning Workbench module
Correct Answer: C, D
Explanation:

The correct answers are C. Portfolio Planning related link and D. Portfolio Planning Workbench module because when Scenario Planning for PPM is installed, ServiceNow provides two standard entry points for a portfolio manager to access the Portfolio Planning Workbench: one is the Portfolio Planning related link, which appears directly on portfolio records for quick navigation, and the other is the dedicated Portfolio Planning Workbench module available in the PPM application navigator. Both options open the same workbench environment used for scenario analysis and portfolio optimization.
Question #4 (Topic: demo questions)

Projects and which other artifact can be linked to either a program, a portfolio, both, or neither

A.
Demands
B.
Test Cases
C.
Resources
D.
Stories
Correct Answer: A
Explanation:

The correct answer is A. Demands because in ServiceNow PPM, both Projects and Demands are core planning artifacts that can be associated with a Program, Portfolio, both, or neither, depending on how governance and planning structures are configured. This relationship allows organizations to track strategic intake (demands) alongside execution work (projects) under portfolio and program management hierarchies for better alignment and visibility.
Question #5 (Topic: demo questions)

Which of the following checks to see if the assessable record exists for the demand and creates an
assessable record if none exists?

A.
Validate Assessment Metrics for Demand
B.
Auto Business Rule for Assessments
C.
Update Demand State
D.
Create OnDemand Assessment
Correct Answer: D
Explanation:

The Create OnDemand Assessment process checks whether an assessable record already exists for a demand, and if it does not, it automatically creates a new assessable record. This ensures that every demand has the required assessment data available for evaluation, without requiring manual creation by the user.
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