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Certified Implementation Specialist - Strategic Portfolio Management CIS-SPM Exam Questions

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Question #1 (Topic: demo questions)

As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?

A.
Stories, Vulnerability Tasks, Enhancements.
B.
Incidents, Problems, Change.
C.
Decision, Risk, Requirements.
D.
Project, Defect, Requests.
Correct Answer: C
Explanation:
According to the ServiceNow documentation1, a demand manager can view and edit the following
artifacts from a demand:
Decision: A decision that affects the demand or its outcome2.
Risk: A risk that could impact the demand or its outcome3.
Requirement: A requirement that defines the scope or functionality of the demand4.
The other options are not artifacts of a demand, but rather related entities that can be created from
a demand or linked to a demand.
Question #2 (Topic: demo questions)

Which demand category would a demand manager select, if they need to create an enhancement?

A.
Defect
B.
Change
C.
Operational
D.
Strategic
Correct Answer: C
Explanation:

In ServiceNow Demand Management, an enhancement request is typically categorized as an Operational demand because it represents an improvement or extension to existing services or functionality rather than a new strategic initiative, defect correction, or change management activity. Operational demands focus on day-to-day improvements and incremental enhancements to existing capabilities.
Question #3 (Topic: demo questions)

What role can configure the default columns in the project planning console?
Choose 2 answers

A.
it_pps_admin
B.
it_project_manager
C.
it_console_admin
D.
admin
Correct Answer: A, D
Explanation:
According to the ServiceNow support article1, the it_pps_admin role can configure the default columns
in the project planning console by modifying the pm_project_planning_console list view. The admin
role can also do this, as well as any other configuration on the platform2.
Question #4 (Topic: demo questions)

The Business Unit field on a Project or Demand form displays values from a specific table. What type
of field is this?

A.
Journal.
B.
Reference.
C.
Conditions.
D.
List.
Correct Answer: B
Explanation:
According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is
a reference field that displays values from the cmn_department table. A reference field stores a link
to a record on another table, rather than storing the data directly in the field2.
Question #5 (Topic: demo questions)

Use this table to configure the parameters displayed on a project card on the My Projects Space page
of the Project Workspace.

A.
pm_project
B.
pm_toplevel_project
C.
pm_home_page_config
D.
project_template_config
Correct Answer: C
Explanation:
According to the ServiceNow documentation1, the pm_home_page_config table is used to configure
the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
The other tables are used for different purposes: pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3. project_template_config: Stores
information about project templates.
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