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ServiceNow Certified Implementation Specialist - Service Mapping CIS-SM Exam Questions

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Question #1 (Topic: demo questions)

Which of the following represents the skills needed that a Service Mapping administrator or
implementer should have? (Choose four.)

A.
Understanding of XML, Regex, Delimited text, and JSON
B.
Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
C.
Scripting capabilities with respect to Unix and Windows commands
D.
Intermediate or above Windows and Unix administration skills
E.
Sufficient skills to build an enterprise web site
F.
Understanding of relational database theory
Correct Answer: A, B, C, D
Explanation:

A Service Mapping administrator/implementer is expected to have strong technical skills to identify and map application dependencies across infrastructure. This includes understanding different data formats like XML, JSON, Regex, and delimited text (A), as these are commonly used in discovery patterns and identification rules. They must also understand network and application protocols such as HTTP, TCP, SNMP, SOAP, and REST (B) to accurately trace communication between services. Additionally, scripting knowledge for Unix and Windows environments (C) is important for running probes, queries, and troubleshooting discovery issues. Finally, intermediate or higher Windows and Unix administration skills (D) are required to manage and interpret system-level behavior during service mapping activities.
Question #2 (Topic: demo questions)

To begin the configuration of tag-based services, tag values must be defined where?

A.
Tag categories
B.
Tag catalogs
C.
Tag-based service families
D.
Tag libraries
Correct Answer: A
Explanation:

In ServiceNow tag-based services, the configuration begins by defining tag values within Tag Categories, which act as the foundational structure for organizing and grouping tags. These categories allow the system to logically classify tags before they are applied to services, enabling consistent mapping and easier service identification across the platform.
Question #3 (Topic: demo questions)

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows
Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A.
Class Change
B.
Class Upgrade
C.
Class Switch
D.
Class Downgrade
Correct Answer: B
Explanation:

When a CI like a server is moved from a general class such as Server [cmdb_ci_server] to a more specific subclass like Windows Server [cmdb_ci_win_server], ServiceNow treats this as a class upgrade because the CI is being refined into a more specialized and detailed configuration item class. This process improves data accuracy and enables better targeting of Windows-specific attributes and management capabilities.
Question #4 (Topic: demo questions)

How many ServiceNow instances can one MID Server connect to?

A.
1
B.
5
C.
up to 255
D.
Unlimited
Correct Answer: A
Explanation:

A single MID Server in ServiceNow is designed to connect to only one ServiceNow instance at a time. This ensures secure, stable, and controlled communication between the instance and the MID Server for executing discovery, integration, and automation tasks within that specific environment.
Question #5 (Topic: demo questions)

Which of the following represents the skills needed that a Service Mapping administrator or

implementer should have? (Choose four.)

A.
Understanding of XML, Regex, Delimited text, and JSON
B.
Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST
C.
Scripting capabilities with respect to Unix and Windows commands
D.
Intermediate or above Windows and Unix administration skills
E.
Sufficient skills to build an enterprise web site
F.
Understanding of relational database theory
Correct Answer: A, B, C, D
Explanation:

A Service Mapping administrator or implementer needs a strong technical foundation to correctly identify application dependencies and configure discovery patterns. This includes understanding data formats like XML, JSON, Regex, and delimited text (A), as these are commonly used in probes and pattern matching. They must also understand network and application protocols such as HTTP, TCP, SNMP, SOAP, and REST (B) to trace how services communicate across infrastructure. In addition, scripting skills for Unix and Windows environments (C) are important for executing commands and troubleshooting discovery results. Finally, intermediate or higher Windows and Unix administration knowledge (D) is required to effectively work with servers and interpret system behavior during service mapping.
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