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Certified Implementation Specialist - Hardware Asset Management CIS-HAM Exam Questions

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Question #1 (Topic: demo questions)

Which is NOT a component of a hardware asset's lifecycle?

A.
Dispose
B.
Request
C.
Consume
D.
Procure
E.
Receive
Correct Answer: C
Explanation:
In the hardware asset lifecycle in ServiceNow, the standard stages include Request, Procure, Receive, Deploy, Use/Manage, and Dispose. These represent the end-to-end flow of managing hardware assets from demand to retirement.
However, “Consume” is not a defined lifecycle stage in hardware asset management. Instead, the lifecycle focuses on procurement, receiving, deployment, and eventual disposal of the asset, making Consume the incorrect (NOT a component) option.

Question #2 (Topic: demo questions)

What is the third tier of the capability blueprint?

A.
Practical management
B.
Strategic conformance
C.
Trustworthy data
D.
Operational integration
E.
Financial management
Correct Answer: D
Explanation:

In the ServiceNow Capability Blueprint, the third tier is Operational integration, which focuses on connecting processes, systems, and data so that IT operations run smoothly and efficiently. It ensures that capabilities are not only defined and governed but also properly integrated into day-to-day operational workflows to deliver consistent service outcomes.
Question #3 (Topic: demo questions)

Which plugins for asset management functionality are inactive by default? (Choose three.)a

A.
Expense Line
B.
Hardware Asset Management
C.
Procurement
D.
Depreciation
E.
Cost Management
F.
My Assets
Correct Answer: A, B, D
Explanation:
In ServiceNow Hardware Asset Management, the lifecycle stages typically include Request, Procure, Receive, Deploy/Use, and Dispose.
Procurement is a core part of this lifecycle because it represents the stage where assets are actually purchased or acquired.
However, “Consume” is not a recognized stage in the hardware asset lifecycle. Instead, assets are tracked through procurement, receiving, deployment, usage, and disposal—not “consumption.”

Question #4 (Topic: demo questions)

Which ServiceNow role enables the user to perform actions related to incident, problem, change,
and configuration management?

A.
procurement_user
B.
inventory_admin
C.
itil
D.
discovery_admin
E.
asset
Correct Answer: C
Explanation:

The ITIL role in ServiceNow provides access to perform standard IT service management tasks, including working with Incident, Problem, Change, and Configuration Management (CMDB-related activities). Users with the itil role can create, update, and manage these records as part of day-to-day IT service operations.
Other roles like procurement_user, inventory_admin, discovery_admin, or asset are focused on specific domains and do not provide full ITSM process access.
Question #5 (Topic: demo questions)

What are the three tiers of Lifecycle Management? (Choose three.)

A.
Know what you don't have
B.
Increase onboarding controls
C.
Know what you have
D.
Improve management controls
E.
Improve efficiency
Correct Answer: A, D, E
Explanation:
The three tiers of Lifecycle Management in ServiceNow focus on improving visibility, control, and efficiency across asset and service lifecycles. They are:
  • C. Know what you have → establishing visibility into all assets and configuration items
  • D. Improve management controls → strengthening governance, compliance, and control over assets
  • E. Improve efficiency → optimizing processes and reducing cost and waste through better lifecycle handling
Options A (“Know what you don’t have”) and B (“Increase onboarding controls”) are not part of the standard lifecycle tiers.

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