PeopleCert ITIL 4 Managing Professional Transition ITIL-4-Transition Exam Questions
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Question #6 (Topic: Demo Questions)
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices. How can managers use Toyota Kata to help employees adjust to these different ways of working?
Correct Answer: A
Explanation not available for this question.
Question #7 (Topic: Demo Questions)
What is the CORRECT order for the three phases of problem management?
Correct Answer: C
Explanation:
Comprehensive Explanation:
Comprehensive Explanation:
ITIL defines the three phases of problem management in this order:
Problem identification – recognizing actual or potential causes of incidents
Problem control – analyzing, diagnosing, and prioritizing problems
Error control – managing known errors and workarounds
The sequence in Option C exactly matches this lifecycle.
Thus, Option C is correct.
Question #8 (Topic: Demo Questions)
Which term is used to describe removing something that could have an effect on a service?
Correct Answer: C
Explanation:
Comprehensive Explanation: