CompTIA IT Fundamentals+ Certification FC0-U61 Exam Questions

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Question #16 (Topic: demo questions)

A user is getting an error message when trying to go to a website. A technician asks the user a few
questions to find out more about the issue. The technician opens a browser locally and browses to
the same site as the user. Which of the following troubleshooting steps is the technician using by
browsing to the same site?

Establish a plan of action.

Gather information

Duplicate the problem.

Find the root cause.

Correct Answer: C

Explanation:

The troubleshooting methodology is a systematic approach to solving problems that involves several
steps, such as identifying the problem, establishing a theory of probable cause, testing the theory,
establishing a plan of action, implementing the solution, verifying functionality, and documenting
the findings. One of the steps in identifying the problem is to duplicate the problem, which means to
reproduce the same error or issue that the user is experiencing. This can help the technician to verify
the symptoms, narrow down the scope, and eliminate possible causes1011.

Reference := CompTIA IT
Fundamentals (ITF+) Study Guide, 2nd Edition, Chapter 7: Explain the Troubleshooting
Methodology4; Troubleshooting Methodology | IT Support and Help Desk | CompTIA12

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